Refund policy

Returns & Refunds

At Green Leaf Organics, every product is handcrafted in small batches with care. Because our products are personal-care and skincare items, we are unable to accept returns or exchanges on opened or used products for health and sanitation reasons.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the product and packaging so we can make it right.

Once verified, we will provide a replacement or refund, as appropriate.

Unopened Products

Unopened and unused products may be eligible for return within 14 days of delivery. Products must be in their original packaging and in resalable condition.

Return shipping costs are the responsibility of the customer unless the item was damaged, defective, or sent in error. Original shipping charges are non-refundable.

Scent & Personal Preference

Because fragrance and skincare preferences vary from person to person, we cannot offer refunds or exchanges simply because a customer does not prefer a scent, texture, or other personal characteristic of a product.

We encourage customers to review product descriptions and ingredient lists before purchasing. If you have questions about a product before ordering, we’re happy to help.

Allergies & Skin Sensitivities

Please review the complete ingredient list before using any Green Leaf Organics product. We recommend patch testing new skincare and body-care products before full use.

Individual sensitivities and allergic reactions can vary, so we cannot guarantee that a product will be suitable for every person. Reactions or sensitivities to an ingredient do not automatically qualify a product for a refund.

Final Sale Items

For health and sanitation reasons, lip products and other products that cannot be safely resold once opened are final sale.

Clearance items, discontinued products, seasonal closeouts, and items specifically marked Final Sale are also non-returnable.

Refunds

Approved refunds will be issued to the original method of payment. Please allow your financial institution’s normal processing time for the refund to appear.

Handmade Products

Our products are handcrafted in small batches. Slight variations in color, texture, appearance, or scent intensity may occur from batch to batch and are part of the nature of handmade products. These natural variations are not considered defects.

Need Help?

If there’s a problem with your order, please reach out to us. We want you to have a great experience with Green Leaf Organics and will work with you to resolve legitimate order issues.

Weather

Please understand my products are 100% natural and will melt in warm climates. It does not affect the product. However, if you live in a warm climate do not leave your product in your vehicle because it will melt. I am sorry but no returns or refunds on product that melt due to heat.